Based in Huntingdon, Cambridgeshire, EPM is an award winning and accredited education services business with 25 years of expertise.
We are a technology enabled business, but people are at the heart of what we do. We believe in developing long lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.
We are 100% dedicated to education and our expert team of nearly 200 highly qualified employees support more than 1,600 schools nationwide.
Our culture is unique and is based upon our motivated and passionate team. As a result, we encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.
EPM’s performance in the market has been, and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward thinking approach and passionate team. Our plan for the future is to continue this growth, increase our geographical reach and consider expanding the services offered.
To provide outstanding support across the organisation by assisting colleagues to deliver expert administration in a timely and effective manner whilst maintaining the highest levels of confidentiality and integrity. To provide administrative support primarily to the Payroll and Pensions department. However, broader administrative support across the whole company may also be required.
You will be constantly striving to improve the efficiency of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.
|Five 9 - 5 GCSEs including Maths and English, or equivalent||Experience of working in a customer focused environment|
|Ability to establish working relationships and credibility||Proven customer service experience|
|Ability to contribute proactively to a strong team working culture|
|A strong eye for detail, taking pride in tasks being completed both efficiently and effectively|
|An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals|
|Excellent ICT skills including use of Microsoft office, particularly Microsoft Excel and Word|
|Ability to communicate effectively both verbally and in writing|
|Ability to use initiative and work independently where required|
|Strong telephone contact skills and active listening|
|Ability to multi task and manage your time effectively|
|You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience always|