HR Adviser

The Company

Based in Huntingdon, Cambridgeshire, EPM is an award-winning and accredited education services business with 25 years of expertise.

We are a technology-enabled business, but people are at the heart of what we do. We believe in developing long-lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.

We are 100% dedicated to education and our expert team of nearly 200 highly qualified employees support more than 1,600 schools nationwide.

Our culture is unique and is based upon our motivated and passionate team. As a result, we encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.

EPM’s performance in the market has been and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward-thinking approach and passionate team.  Our plan for the future is to continue this growth, increase our geographical reach and consider expanding the services offered.

Purpose of the Job

To ensure outstanding customer service across the organisation by delivering expert HR advice and guidance in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities/Duties of the Job

Company Responsibilities

  1. To act as the first point of contact to provide advice and solutions to managers on employee relations matters including, working arrangements, contractual matters, sickness, employee communication and consultation, either via phone or e-mail, in line with current legislation.
  2. Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues/administration in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
  3. Liaising with the school’s other allocated contacts at EPM, to ensure a seamless HR, Payroll & Pensions service.
  4. To draft template letters in relation to any informal/formal meetings relating to ER cases, attending meetings/hearings as deemed necessary.
  5. Work in conjunction with colleagues in the HR advisory team to effectively hand over relevant cases ensuring a smooth and consistent service is provided
  6. Deliver a range of HR activities within identified areas of work and support the work of Senior HR Advisors and HR Managers
  7. Actively contribute to the development and continuous improvement of the HR Advisor team, undertaking specific projects to embed consistency and best practice.
  8. Keep professionally up to date with human resource management trends and initiatives locally and nationally, identifying how they may impact on local service requirements and delivery or be utilised to improve efficiency.
  9. Undertake HR related assignments and projects as identified by senior colleagues that are appropriate to this role and the individual’s experience.
  10. To maintain HR information management systems will relevant information, as per standard operating procedures.
  11. Provide advice and guidance to colleagues within the team to support their development and to ensure that all customers receive timely, accurate and professional advice.
  12. Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policies and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters.
  13. Undertake visits, where appropriate, to customers to provide support and advice on HR concerns to assist in their resolution. Attend and advise at formal meetings, where appropriate in accordance with experience and knowledge

Internal Team and Broader Responsibilities

  1. Contribute to the sharing of good practice and knowledge amongst colleagues, as required.
  2. Attend and participate in regular team meetings as appropriate and training to keep up-to-date with current legislation, policies and procedures and other relevant guidance.
  3. Monitor available data including casework spreadsheet (ensuring accurate at all times), customer feedback, proactively addressing any customer service concerns, escalating to a senior colleague where appropriate.
  4. Support with administrative HR matters, as required.
  5. Be compliant with EPM employee policies and procedures.
  6. Proactively participate in the EPM Appraisal process.
  7. Maintain high levels of confidentiality and integrity at all times.
  8. Ensure outstanding customer service in all areas of the organisation.
  9. Promote EPM Ltd whenever possible, seeing opportunities for new business.
  10. Proactively seek new and innovative ways to work smarter, not harder, ensuring clarity and consistency across the organisation.
  11. Perform miscellaneous job-related duties as assigned.
Five 9 - 5 GCSEs including Maths and English, or equivalentEducated to degree level or equivalent
Full driving licence and own transportChartered Institute of Personnel and Development - Level 3 or above
Minimum of 6 months experience in an administrative role within a HR environmentCurrent membership of the Chartered Institute of Personnel and Development
Competency in interpreting and providing advice on employment legislation and conditions of service to ensure compliance and best practice Previous experience of managing human resources in the Education Sector
Competency in establishing good working relationships with a range of customers e.g. headteachers, governors, and senior managers, or similarUnderstanding of terms and conditions of employment within schools and academies
Ability to quickly gain credibility with customers Understanding of Education Legislation
Competency in working within the constraints of predefined employment policies and procedures Confident in negotiating with trade union representatives
Ability to use initiative to solve problems and think outside the boxCompetency in formulating and implementing policy and initiatives
Excellent ICT skills including use of Microsoft OfficeExperience of working with HR/Payroll databases and management information systems
Highly skilled communicator both verbally and in writing
Able to demonstrate careful attention to detail and ability to check all work for accuracy and quality standards
Ability to prioritise and work well under pressure to strict deadlines