HR Manager

Job Description

Accountable to: HR Manager

Base: EPM Offices, Huntingdon

Purpose of the Job

To provide outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert HR advice and guidance in a timely and effective manner. Constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities/Duties of the Job

  • To manage and support a portfolio of schools on all aspects of HR management. Liaising with the schools allocated HR Administrator/HR Adviser/Payroll colleagues to ensure a seamless HR, Payroll & Pensions service.
  • Provide advice and guidance to colleagues within the team to support their development and to ensure that all customers receive timely, accurate and professional advice.
  • Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to personnel issues/administration in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
  • Support with administrative and HR processing matters, as required.
  • Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policy and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters. This includes complex casework on recruitment and selection, remuneration, terms and conditions of service, disciplinary and capability (performance and health) cases, grievance, redundancy and whole school restructures, academy conversions and TUPE etc., liaising with senior colleagues where appropriate.
  • Undertake visits, where necessary, to customers to support and advise on more complex/troubleshooting HR concerns to assist in their resolution.
  • To attend, advise and present cases, where necessary, at formal hearings/appeals, up to and including dismissals, plus advise and participate in complex union consultation meetings.
  • To support and advise the customer on how to achieve and maintain an appropriate employee relations climate.
  • Identify situations where legal/safeguarding support is needed and liaise as appropriate.
EssentialDesirable
Five 9 - 5 GCSEs including Maths and English, or equivalentEducated to degree level or equivalent
Chartered Institute
Chartered Institute of Personnel and Development - Level 5Chartered Institute of Personnel and Development - Level 7
Full driving licence and own transport
Current Membership of the Chartered Institute of Personnel and Development
Experience of attending hearings up to and including dismissal to advise managers and/or present the casePrevious experience of the Education Sector
Experience in an advisory position within a human resources environment, which will include advice and support for managers, training, responsibility for issues such as the appointment and dismissal of employees, grievance, disciplinary procedures, absence management, redundancy, etc.Understanding of terms and conditions of employment within schools and academies

Understanding of Education Legislation
Competency in interpreting and providing advice on employment legislation and conditions of service to ensure compliance and best practiceCompetency in formulating and implementing policy and initiatives
Competency in establishing good working relationships with a range of customers e.g. headteachers, governors, and senior managers, or similar

Ability to quickly gain credibility with customers
Experience of providing creative solutions to complex employment issues within the constraints of regulation and policy
Skilled and confident in negotiating with trade union representativesExperience of working with HR/ Payroll databases and management information systems
Competency in working within the constraints of predefined employment policies and procedures
Highly skilled communicator; verbally and in writing
Ability to develop and maintain a strong team working culture, motivating individual team members and setting high standards
Ability to make difficult and considered decisions, to use initiative to solve problems and think outside the box
Excellent ICT skills including use of Microsoft office
Able to demonstrate careful attention to detail and ability to check all work for accuracy and quality standards
Ability to prioritise and work well under pressure to strict deadlines

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