Senior HR Adviser

The Company

Based in Huntingdon, Cambridgeshire, EPM is an award-winning and accredited education services business with 25 years of expertise.

We are a technology-enabled business, but people are at the heart of what we do. We believe in developing long-lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.

We are 100% dedicated to education and our expert team of nearly 200 highly qualified employees support more than 1,600 schools nationwide.

Our culture is unique and is based upon our motivated and passionate team. As a result, we encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.

EPM’s performance in the market has been and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward-thinking approach and passionate team.  Our plan for the future is to continue this growth, increase our geographical reach and consider expanding the services offered.

Purpose of the Job

To ensure outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert HR advice and guidance in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities/Duties of the Job

Company Responsibilities

  1. To manage and support a portfolio of schools on all aspects of HR management. Liaising with the school’s allocated HR Administrator/HR Adviser/Payroll colleagues to ensure a seamless HR, Payroll & Pensions service.
  2. Provide advice and guidance to colleagues within the team to support their development and to ensure that all customers receive timely, accurate and professional advice.
  3. Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues/administration in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
  4. Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policies and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters. This includes complex casework on recruitment and selection, remuneration, terms and conditions of service, disciplinary and capability (performance and health) cases, grievance, redundancy and whole school restructures, academy conversions and TUPE etc., liaising senior colleagues where appropriate.
  5. Undertake visits, where appropriate, to customers to provide support and advice on HR concerns to assist in their resolution.
  6. To attend and advise, where necessary, at formal hearings/appeals, up to and including dismissals, and attend and advise at union consultation meetings.
  7. Identify situations where legal/safeguarding support is needed and liaise as appropriate.
  8. Support with administrative and HR processing matters, as required.

Internal Team and Broader Responsibilities

  1. Contribute to the sharing of good practice and knowledge amongst colleagues, as required.
  2. Attend and participate in regular team meetings as appropriate and training to keep up-to-date with current legislation, policies and procedures and other relevant guidance.
  3. Contribute towards allocation and monitoring of work of HR Administrator(s)/HR Adviser(s).
  4. Contribute towards the EPM Appraisal process for HR Administrator(s)/HR Adviser(s) and other colleagues within the team, and have an ongoing responsibility in relation to their development/progress and identifying training requirements.
  5. Monitor available data including work tray dashboard, casework spreadsheet (ensuring accurate at all times), customer feedback, proactively addressing any customer service concerns, escalating to an HR Manager where appropriate.
  6. Support with administrative and HR processing matters, as required.
  7. Contribute towards and support senior colleagues, with the updating of customer model contracts, guidance, policies and procedures.
  8. Participate in the preparation of EPM Updates.
  9. Report on a monthly basis to the HR Managers on the above, as required.
  10. Be compliant with EPM employee policies and procedures.
  11. Provide support for other colleagues when necessary.
  12. Proactively participate in the EPM Appraisal process.
  13. Maintain high levels of confidentiality and integrity at all times.
  14. Ensure outstanding customer service in all areas of HR and Payroll.
  15. Promote EPM Ltd whenever possible, seeing opportunities for new business.
  16. Proactively seek new and innovative ways to work smarter, not harder, ensuring clarity and consistency across the organisation.
  17. Perform miscellaneous job-related duties as assigned.
Five 9 - 5 GCSEs including Maths and English, or equivalentEducated to degree level or equivalent
Chartered Institute of Personnel and Development - Level 3Chartered Institute of Personnel and Development - Level 5
Current membership of the Chartered Institute of Personnel and DevelopmentPrevious experience of managing human resources in the Education Sector
Full driving licence and own transport
Minimum of 18 months experience in an advisory position within a HR environment, which will include advice and support for managers, training, responsibility for issues such as the appointment and dismissal of staff, grievance, disciplinary procedures, absence management, redundancy, etc.
Experience of attending hearings up to and including dismissal to advise managers and/or present the case
Understanding of terms and conditions of employment within schools and academies
Understanding of Education Legislation
Competency in interpreting and providing advice on employment legislation and conditions of service to ensure compliance and best practice Understanding of terms and conditions of employment within schools and academies
Understanding of Education Legislation
Competency in establishing good working relationships with a range of customers e.g. headteachers, governors, and senior managers, or similar
Ability to quickly gain credibility with customers
Confident in negotiating with trade union representatives
High level of numeracy skills and ability to deal accurately with manual calculations of a complex nature
Competency in working within the constraints of predefined employment policies and procedures Competency in formulating and implementing policy and initiatives
Competency in working within the constraints of predefined employment policies and procedures Competency in formulating and implementing policy and initiatives
Ability to use initiative to solve problems and think outside the boxExperience of providing creative solutions to complex employment issues within the constraints of regulation and policy
Excellent ICT skills including use of Microsoft OfficeExperience of working with HR/Payroll databases and management information systems
Highly skilled communicator both verbally and in writing
Able to demonstrate careful attention to detail and ability to check all work for accuracy and quality standards
Ability to prioritise and work well under pressure to strict deadlines